Trouble-to-Resolution
Reducing Problems and Speeding Repair Time
In an established market, service quality and the customer experience are key to ongoing success. But troubles stemming from outages, performance issues and application failures can pose constant challenges. And they can account for 25 to 35 percent of costs for most service providers.
Don’t let these troubles hold your operations back. An efficient Trouble-to-Resolution process can help you solve problems fast and prevent many from happening in the first place. It empowers you to cut costs and unblock revenue while keeping your customers happy and service quality high.
What is the Telcordia Approach to Trouble-to-Resolution?
Our approach to Trouble-to-Resolution is centered around three key goals:
- Proactively predict and prevent troubles
- Quickly and precisely find the root cause of troubles
- Wisely deploy trouble resolution resources (reps, techs, and trucks)
We take a metrics-based approach to systemically drive down trouble volume and impact. As a result, you can cut assurance expenses by as much as 30 percent in areas like call centers, dispatch or SLA penalties and churn. As troubles and costs go down, you’ll see customer satisfaction go up.
Why Telcordia?
Telcordia has decades of experience helping service providers streamline operations with service management solutions that span monitoring, diagnosing and dispatch. Our Trouble-to-Resolution approach helps you enjoy measurable performance improvement, combining people, processes and systems to deliver an unparalleled service assurance and customer experience solution.
Consider Trouble-to-Resolution if you want to:
- Cut Operation Expenses. Reduce outages, service quality issues, repair time, CSR calls, fleet expenses and churn.
- Unblock Revenue. Less trouble means more subscribers use more services, leading to revenue boosts.
- Improve Customer Service. Offer premium SLAs and an unrivaled subscriber experience.
